FREQUENTLY ASKED QUESTIONS
Q: I registered for a class and have to cancel, what is the refund policy?
A: TCC reserves the right to change, reschedule, and cancel non-credit classes as needed, for reasons including but not limited to inclement weather, instructor-related issues, and low enrollment.
Payment for all non-credit classes is payable at time of enrollment.
Student-initiated withdrawal: If a student elects to withdraw from a class, a request must be made before a refund is issued. If the request is made at least seven calendar days before the first day of class, the class fee will be returned to the student.
College initiated cancellation: If TCC initiates a class cancellation, a full refund will be issued. Efforts will be made to notify all registered students.
In case of a withdrawal or cancellation, the student may transfer the class fee to another class offered that quarter or the following quarter.
Low enrollment cancellations: Non-credit classes are dependent upon a minimum student enrollment number and are cancelled three days prior to the class start date if that enrollment number is not met.
Refunds: Students should allow three to four weeks for processing of refunds. Refund checks will be mailed to the address students have on file.
Q: If a class is cancelled, how will I be notified?
A: If a class is cancelled, either for low enrollment, or any other reason, you will be notified by phone and e-mail. Please keep your records up to date.
Q: How do I know where my class is?
A: In the course description, there is a 3 letter location code. GHC for instance is Gig Harbor Campus. The location code legend is located here. On this page you will also find maps to class locations.
Q: Do I need a parking pass?
A: If your class meets on the Tacoma campus, you will need a parking pass. Starting 9/13/2016, the parking pass will be attached to your confirmation email when you sign up for a class. If you are not able to print your pass, you may show the email to the Security Office in Building 14 on the Tacoma Campus and they will give you one, or you can pick one up from the Gig Harbor Campus. You may also download a parking pass here.
Q: My course description indicates there is a supply list, how do I get that?
A: Simply click on the link in the course description. You can then print the PDF file. You are always welcome to call us and we will either email or mail it to you.
Q: I want to register for the NAC (Nursing Assistant Certified) program but there is no place to do so. What do I do?
A: The NAC program is on hiatus at this time. Please check back with the website to see if the program returns.
Q: I want to receive a paper schedule, how do I get one?
A: You can call us at (253) 460-2424 and we will be happy to mail you one.
Q: How do online classes work? What are the system requirements?
A: Our online classes are Instructor led with 24 hour access and include 6 weeks of instruction. Most classes are $109. They are fun, informative, convenient and highly interactive. System requirements for each class are detailed on the course description page. To see all of our online course offering please click here.
Q: I forgot my password. What can I do?
A: Returning students, who know their ctcLink ID (Student Identification Number), can reset their passwords here. If you do not know your ctcLink ID you will need to drop by the Information Desk in Building 7 on the Tacoma campus, or the Front Desk at the Gig Harbor campus with a photo ID. Due to education privacy laws we cannot give you your student number by phone.
Q: I am having trouble with the online registration. What can I do?
A: We understand that some users are experiencing difficulty registering for classes using our online registration system and we apologize for any inconvenience. If you are unable to complete your registration, please give us a call at 253-460-2424 and we would be happy to help out. You are also free to stop by the Gig Harbor or Tacoma campus to register and pay in-person between the hours of 8 a.m. and 5 p.m. Monday through Friday. The Cashier’s Office accepts the following forms of payments only: cash, money orders, cashier’s checks and personal checks.
FOUND A CLASS?
Call (253) 460-2424 or register online for your classes here. By registering early you can avoid the disappointment of missing out on a class that is already full and you can help prevent a class from cancelling due to low enrollment (cancellation of a class is usually determined one business week prior to the class start date).